Homepage / Technology / Combatant Gentlemen, the 'baller on a budget' menswear start-up, hammered by angry customers
Amazon says this Prime Day was its biggest shopping event ever Kudlow says President Trump is 'so dissatisfied' with China trade talks that he is keeping the pressure on As stocks regain their footing, an ominous warning looms Goldman Sachs downgrades Clorox to sell, says valuation is 'unsustainably high' How Satya Nadella has spurred a tripling of Microsoft's stock price in just over four years Kudlow says economic growth could top 4% for 'a quarter or two,' more tax cuts could be coming The one chart that explains Netflix’s stunning comeback US housing starts plunge 12% in June to a nine-month low Aerospace titans Boeing and Airbus top $110 billion in orders at Farnborough Target uses Prime Day to its advantage, logging its 'biggest online shopping day' so far this year Billionaire Marc Lasry sees bitcoin reaching up to $40,000 as it becomes more mainstream and easier to trade These are the 10 US airports where you're most likely to be hacked Amazon shares slightly higher as investors await Prime Day results Wreck of Russian warship found, believed to hold gold worth $130 billion A bullish ‘phenomenon’ in bond market is weeks away from fading, top credit strategist says Stocks making the biggest moves premarket: MS, GOOGL, TXN, UAL, NFLX & more Twitter shares up 50% since late April means most upside priced in, analyst says in downgrade EU fines Google $5 billion over Android antitrust abuse Mortgage applications fall 2.5% as buyers struggle to find affordable homes America may not have the tools to counter the next financial crisis, warn Bernanke, Geithner and Paulson Investors are getting spooked as the risk of a no-deal Brexit rises EU expected to fine Google $5 billion over Android antitrust abuse Ex-FBI chief James Comey urges Americans to vote for Democrats in midterm elections Elon Musk apologizes to British cave diver following baseless 'pedo guy' claim Disney, Comcast and Fox: All you need to know about one of the biggest media battles ever Xiaomi shares notch new high after Hong Kong, mainland China stock exchanges reach agreement The trade war is complicating China's efforts to fix its economy European markets set for a strong open amid earnings; Google in focus Hedge fund billionaire Einhorn places sixth in major poker tournament The biggest spender of political ads on Facebook? President Trump Asian stocks poised to gain after Fed's Powell gives upbeat comments; dollar firmer Stocks are setting up to break to new highs Not all FAANG stocks are created equal EU ruling may be too little, too late to stop Google's mobile dominance Cramer explains how Netflix's stock managed to taper its drop after disappointing on earnings Airbnb condemns New York City's 'bellhop politics,' threatens legal retaliation Amazon sellers say they were unfairly suspended right before Prime Day, and now have two bad choices Investor explains why 'duller' tech stocks can have better returns than 'high-flying' tech names Elon Musk is 'thin-skinned and short-tempered,' says tech VC Texas Instruments CEO Brian Crutcher resigns for violating code of conduct Google Cloud Platform fixes issues that took down Spotify, Snapchat and other popular sites Uber exec: We want to become the 'one stop' transportation app 'What a dumb hearing,' says Democrat as Congress grills tech companies on conservative bias Amazon shares rebound, report says Prime Day sales jumped 89 percent in first 12 hours of the event How to put your medical history on your iPhone in less than 5 minutes Investment chief: Watch these two big events in 2018 Even with Netflix slowing, the market rally is likely not over Cramer: Netflix subscriber weakness debunks the 'sky's the limit' theory on the stock Netflix is looking at watch time as a new area of growth, but the competition is stiff Why Nobel laureate Richard Thaler follows Warren Buffett's advice to avoid bitcoin Rolls-Royce is developing tiny 'cockroach' robots to crawl in and fix airplane engines After Netflix plunge, Wall Street analysts forecast just tame returns ahead for the once high-flying FANG group Roku shares rise after analyst raises streaming video company's price target due to customer growth China is investing 9 times more into Europe than into North America, report reveals Amazon says US Prime Day sales 'so far bigger than ever' as glitch is resolved Netflix is on pace for its worst day in two years US lumber producers see huge opportunity, rush to expand San Francisco to consider tax on companies to help homeless Homebuilder sentiment, still high, stalls as tariffs, labor and land drive up costs Powell backs more rate hikes as economy growing 'considerably stronger' Netflix history is filled with big stock declines – like today – followed by bigger rebounds Intel shares get downgraded by Evercore ISI due to rising competition from Nvidia, AMD Petco aims to reinvent the pet store with something you can't buy online Genetic testing is coming of age, but for consumers it's buyer beware Tech 'FAANG' was the most-crowded trade in the world heading into the Netflix implosion, survey shows Netflix weak subscriber growth may indicate a 'maturity wall' that could whack the stock even more: Analyst This chart may be predicting the bull market's demise Wall Street says Netflix's stock plunge is a ‘compelling’ buying opportunity because the streaming giant ‘never misses twice’ Tesla sinks after Musk tweets, again Boeing announces new division devoted to flying taxis Stocks making the biggest move premarket: NFLX, UNH, GS, AMZN, WMT & more Deutsche Bank downgrades Netflix, but says big subscriber miss is not 'thesis changing' IBM is experimenting with a cryptocurrency that’s pegged to the US dollar North Korea and Zimbabwe: A friendship explained Virgin Galactic spinoff Orbit to launch rockets from the UK with space deal Artificial intelligence will create more jobs than it destroys? That’s what PwC says ‘Treasonous’ Trump and ‘Putin’s poodle:' Scathing headlines follow the Trump-Putin summit China’s fintech companies offer ‘enormous’ opportunity, investment manager says Trump's performance at summit with Putin was 'unprecedented,' experts say Walmart and Microsoft link up on cloud technology as they both battle Amazon European stocks seen mixed amid earnings; Fed’s Powell to address Congress How I knew I should quit my day job and run my start-up full-time: Viral website founder China's stocks have been trounced, but the trade war may ultimately be good news for those shares Billionaire tech investor Peter Thiel bets on crypto start-up Block.one Asian shares subdued open after mixed close on Wall Street; energy stocks under pressure Amazon cloud hits snags after Amazon Prime Day downtime Netflix isn't doomed by one quarter unless people start questioning the long-term investor thesis Tech stocks set to sink on Tuesday after rough evening for ‘FANG’ Netflix plummets after missing big on subscriber growth This wristband lets humans control machines with their minds The U.S. has a rocky history convincing Russia to extradite computer criminals Amazon suffers glitches at the start of Prime Day Jeff Bezos is now the richest man in modern history 'The United States has been foolish': Read Trump and Putin's full exchange Goldman Sachs recommends these 5 highly profitable companies — including Nvidia — to combat rising inflation Goldman Sachs releases 'tactical' stock picks for this earnings season Three red flags for Netflix ahead of its earnings report The bond market may be raising recession fears, but don't expect one anytime soon Cramer: Banks are 'making fortunes' but are still as hated as they were during the financial crisis Putin told Trump at summit: Russia never meddled in US election


Combatant Gentlemen, the 'baller on a budget' menswear start-up, hammered by angry customers

Combatant Gentlemen, a technology-focused menswear start-up that developed a wide following for catering to “ballers on a budget,” has apologized for a litany of customer service problems that prompted angry clients to publicly shame the company.

For at least several months, the start-up — which launched in 2012 to sell men’s clothing for bargain prices online and via its mobile app — has taken a beating on social media. Irate customers have festooned Combatant Gentlemen’s social media pages with angry complaints over lengthy shipment delays, or not getting what they ordered at all.

On Friday, Combatant Gentlemen founder and CEO Vishaal Melwani was forced to acknowledge as much in an emotional letter he sent to customers.

Melwani, a University of California, Irvine graduate and the son of tailors who worked for Versace, wrote that his company has been “struggling to fulfill [its] mission.” Combat Gent’s woes have coincided with the peak of the summer wedding season — a time when grooms and groomsmen flock to the company to purchase tuxedos at reasonable prices.

“You may have seen the explanations  —  orders stuck on shipping containers, sizes out of stock, items backordered due to demand,” the CEO wrote. “And while this all remains true, it really comes down to one thing: keeping up has proven incredibly difficult.”

Combat Gent sells modern suits, tuxedos and business casual attire, with suit prices that range between $140 and $200. The company’s curated approach to selling menswear has invited comparisons to Netflix and Amazon, using on-demand applications that generate recommendations based on user preferences.

In a 2016 interview with CNBC, Melwani said the start-up viewed itself as “technology first and fashion second,” for men who have an “innate need … to try and make money and still live a ‘baller-esque’ lifestyle.” Combat Gent “tries to master fit and understand the guy from a data set,” he added.

In an interview with Business Insider published on Friday, Melwani faulted a factory in China which abruptly told the company it would not be able to fill an order for suits — which caused a “bottleneck” throughout Combat Gent’s entire supply chain.

“It literally sent shockwaves down us,” Melwani told the publication. “When you scale fast, you have to be ready for the repercussions, and that’s what we’re learning.”

Yet those production troubles have left countless numbers of dissatisfied clients in its wake. The company’s troubles became apparent in the spring, when a number of complaints surfaced on Twitter, Instagram, Reddit and other platforms. Some complaints — which stretched back on Reddit to at least 2015 — ranged from clients that had placed small orders like an overnight bag, to others that claim to have spent thousands of dollars to outfit an entire wedding party.

The negative feedback loop forced the company to quietly sanitize its Instagram and Facebook pages this week, although CNBC managed to capture several images prior to them being erased.

One of those irate users was Shaun Leper, a 31-year-old entrepreneur who lives in Sacramento. On March 21, Leper, who is getting married later this month, placed an order through Combat Gent for himself and eight other groomsmen. The company’s website says wedding party orders usually ship a month prior to the wedding.

“We got way out in front of it because the last thing you want to deal with on your wedding day was worrying about what to wear,” Leper told CNBC in an interview. However, he received an incomplete shipment, and said he got the runaround from the company’s representatives when he demanded answers.

After being assured by the company that the tuxedos would arrive by late June, the order was never fulfilled in its entirety. Finding himself in a bind, Leper turned to Men’s Wearhouse and ultimately canceled his shipment with Combat Gent.

Melwani wrote in his letter that the company was “taking action to make things right, and we have already begun taking the steps we need to improve: Adding new factories to meet demand and shorten turnaround, onboarding additional customer service representatives and implementing stronger communications and growth strategies.”

He added: “Our team — myself included — is working around the clock to answer your messages and make sure you get your suits, tuxedos, shoes, bags and delayed orders as soon as possible.”

Leper, a millennial who runs his own consulting firm, fits squarely into Combat Gent’s target demographic of aspirational male professionals. Yet he told CNBC that Melwani’s mea culpa was cold comfort for the problems he endured ahead of a milestone occasion.

“There were a million points when they could have saved face but it was too late,” Leper told CNBC, vowing never to use the service again.

“I feel like I lost a year off my life stressing over it,” he lamented. “I’m glad the CEO came out and publicly addressed what happened, but it’s easy to do that after the fact.”

Source: Tech CNBC
Combatant Gentlemen, the 'baller on a budget' menswear start-up, hammered by angry customers

Comments are closed.