“Alexa, sell yourself.”
Amazon’s goal this Black Friday appeared to be clear from its promotions and its placement: pump its voice shopping assistants, Echo and Echo Dot.
The top advertisement on its page featured four Amazon products, two of which were voice: Echo Dot for $29.99 (down from $49.99) and Echo for $79.99 (down from $99.99). It listed Echo Dot first in its “Hottest Deals” category and Amazon device deals.
Google, meanwhile, was selling its $49 Google Home Mini for $29 along with a $10 coupon on its own website. Similar Google Home Mini deals could be found at Best Buy, Williams-Sonoma and Office Depot.
The battle between Google and Amazon in promoting their voice products goes beyond winning the $4 billion U.S. smart-speaker market. Amazon already controls 70 percent of the category. They continue to eye the leverage that voice gives in search and control over the shopping process.
Voice results are more persuasive than web results. It is easier to scroll down a web page than it is to listen through each item listing. This capacity has already become evident in Amazon’s usage of Alexa to push its private label and reinvigorate the importance of sponsored products.
“With voice, they can more effectively push than ever before,” said Aaron Cheris, head of Bain’s Americas retail practice.
If a shopper searches for an item on Alexa that is offered by Amazon private label, it first recommends its own private-label products 17 percent of the time, despite the fact these products make up 2 percent of products sold, according to an analysis done by Bain.
Meanwhile, roughly 5 percent of Alexa’s first recommendations are sponsored products, not “Amazon’s Choice” or a top search result. Unlike on its web pages, Amazon does not label these results as sponsored.
This is why Amazon is selling the Echo Dot for .99